Invalid state Identifier Error Code: GV3MWW29 on OBIEE Dashboard

Have you ever seen this error message before?

Below is what Oracle says about this error and how to fix it, the original document can be found in Oracle support metalink with the support ID: 1087513.1



Applies to:
Business Intelligence Server Enterprise Edition - Version: 10.1.3.4.0 [1900] to 11.1.1.5.0 [1308] - Release: 10g to 11g
Information in this document applies to any platform.

Symptoms
An Oracle Business Intelligence Enterprise Edition (OBIEE) 10g or 11g environment includes Microsoft IIS (version 6) and Single Sign On (SSO) with Windows Active Directory (AD).
In this environment, users login to their Windows PC via AD and the authentication details are passed directly to OBIEE so that the OBIEE login page is not displayed.
Additionally, there are no session timeouts and it is possible for users to remain logged in to their system for long periods of time (i.e. 20 hours).
If a user leaves the sessions in Presentation Services unused for a number of hours and then attempts a dashboard action, the following error occurs:

Invalid state identifier 4i2aukgvatfu0k2ifkgmt5sj3m
Error Details
Error Codes: GV3MWW29

If the browser is refreshed, or a new dashboard page is opened, the error is removed.

When this problem occurred, the saw.log showed the following errors:

Type: Error
Severity: 42
Time: Fri Jan 08 11:20:56 2010
File: project/webbedrock/binaryfile.cpp Line: 355
Properties: ThreadID-3728;HttpCommand-Dashboard;Proxy-;RemoteIP-127.0.0.1;User-;Impersonator-
Location:
saw.xmlDocumentCache.findDocument
saw.views.evc
saw.subsystem.portal
saw.httpserver.request
saw.rpc.server.responder
saw.rpc.server
saw.rpc.server.handleConnection
saw.rpc.server.dispatch
saw.threadPool
saw.threads

Path not found: C:\Oracle\OracleBIData\tmp\sawvc\10a3\4i2aukgvatfu0k2ifkgmt5sj3m.sawxd
The file specified cannot be found

---------------------------------------
Type: Error
Severity: 42
Time: Fri Jan 08 11:20:56 2010
File: project/webreport/xmlstatepool.cpp Line: 97
Properties: ThreadID-3728;HttpCommand-Dashboard;Proxy-;RemoteIP-127.0.0.1;User-;Impersonator-
Location:
saw.views.evc
saw.subsystem.portal
saw.httpserver.request
saw.rpc.server.responder
saw.rpc.server
saw.rpc.server.handleConnection
saw.rpc.server.dispatch
saw.threadPool
saw.threads

Invalid state identifier 4i2aukgvatfu0k2ifkgmt5sj3m

Cause
Invalid state error occurred due to inconsistency between OBIEE server tmp files and SSO environment.
When a user connects to a dashboard, OBIEE creates TEMP files to maintain the state information of the dashboard. These files are stored in the ${OracleBIData}/web/tmp directory.

OBIEE also has a number of internal functions/jobs that clear up what it determines are stale sessions and TEMP files when the server is not busy.

In this situation, the internal job performing the cleanup removed the TEMP files as it determined the sessions were stale as they had been left for so long.
The TMP file being removed is evidenced in the saw.log:

Path not found: C:\Oracle\OracleBIData\tmp\sawvc\10a3\4i2aukgvatfu0k2ifkgmt5sj3m.sawxd
The file specified cannot be found
....
Invalid state identifier 4i2aukgvatfu0k2ifkgmt5sj3m
Solution
Please do the following to prevent this error from occurring:

Set the following parameters in the ${OracleBIData}\web\config\instanceconfig.xml file:

1440
1440

The above parameters (1440 minutes) will prevent the .sawxd files from being removed after 24 hours of idle times.
You may set the values higher (i.e. greater than 24 hours) if needed, but this is not recommended.
Setting the memory expire and disk cleanup interval to high values increases the number of sessions on the server.  If a significant number of idle sessions linger on the server, it will increase resource utilization and may lead to performance problems.

References
BUG:7244734 - INTERMITTENT INVALID STATE IDENTIFIER ERRORS ON DASHBOARD
BUG:9374127 - ERROR IN BROWSER - ERROR CODES: GV3MWW29
NOTE:563079.1 - Analytics Logout on integrated Env with SSO